Privacy Policy
Last Updated: 05/06/2026
NovaStone Living ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy
Policy explains how we collect, use, store, and protect your personal information in accordance with the
UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, services, or contacting us, you agree to the collection and use of information in
accordance with this Privacy Policy.
Who Are We
NovaStone Living provides short-term accommodation management services, including property management,
guest communication, booking administration including list optimisation and dynamic pricingm and outsourced cleaning services.
If you have any questions about this Privacy Policy or how we process your personal data, please
contact us:
Email: novastoneliving@gmail.com
Information We Collect
We may collect and process the following categories of personal data:
Information You Provide to Us
Full name
Email address
Telephone number
Postal address
Property details (for property owners)
Booking information
Communications and enquiries you send to us
Information Received from Third Parties
We may receive information from:
Online travel agencies and booking platforms (such as Airbnb, Booking.com, Rightmove and OpenRent)
Payment providers
Identity verification providers
Property owners and authorised representatives
How We Use Your Information
We process personal data for the following purposes:
To provide and manage our rental management services
To process bookings and guest enquiries
To communicate with property owners and guests
To verify identities where necessary
To comply with legal and regulatory obligations
To improve our website and services
To maintain security and prevent fraud
To respond to enquiries and customer support requests
To send service-related communications
Where required by law, we will obtain your consent before sending marketing communications.
Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
Contractual necessity – to perform services requested by you.
Legal obligation – to comply with applicable laws and regulations.
Legitimate interests – to operate, improve, and secure our professional business.
Consent – where you have explicitly agreed to specific processing activities through signed agreement that will be officially documented.
Sharing Your Information
We may share your personal data with:
Property owners and guests where necessary to facilitate bookings
Booking and accommodation platforms
Payment processors
Professional advisers (such as accountants and legal advisers)
IT service providers and website hosting providers
Regulatory authorities, law enforcement agencies, or courts where legally required
We will never sell your personal information to third parties.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was
collected, including satisfying legal, accounting, tax, and regulatory requirements.
When personal data is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate personal data
Request deletion of your personal data
Restrict processing of your personal data
Object to processing based on legitimate interests
Request transfer of your data to another provider (data portability)
Withdraw consent at any time where processing relies on consent
Lodge a complaint with the Information Commissioner's Office (ICO)
For more information, visit the ICO website.
Cookies
Our website may use cookies and similar technologies to improve user experience, analyse website
traffic, and support website functionality.
You can control cookie settings through your browser preferences. A separate Cookie Policy may
provide additional information.
Data Security
We take appropriate technical and organisational measures to protect personal data against
unauthorised access, loss, misuse, alteration, or disclosure.
While we strive to use commercially acceptable means to protect your personal information, no method
of transmission over the internet can be guaranteed to be completely secure.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices
or content of external websites and encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together
with an updated revision date.
Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights,
please contact:
NovaStone Living
Email: novastoneliving@gmail.com